Privacy Policy
Introduction
PRONTO. Weston and PRONTO. Queanbeyan (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our services, including reservations via NowBookit and online ordering via Meandu. By engaging with our services, you consent to the practices described in this policy.
1. Collection of Personal Information
We collect personal information to provide and improve our services. This may include:
- When making reservations through NowBookit: Your name, contact details (phone number and email address), and reservation details (e.g., date, time, party size, and special requests).
- When ordering via Meandu: Your name, contact details, delivery address (if applicable), order history, and payment details.
- Other interactions: Feedback, inquiries, or correspondence with our team.
2. Use of Personal Information
We use the personal information collected for the following purposes:
- To manage reservations and table allocations.
- To process and deliver online orders.
- To communicate with you about your reservations or orders (e.g., confirmations, reminders, updates).
- To improve our services and customer experience.
- To comply with legal obligations and ensure the security of our operations.
3. Sharing of Personal Information
We may share your personal information with the following third parties:
- NowBookit: To facilitate and manage your reservations.
- Meandu: To process and fulfill your online orders.
- Service providers, such as payment processors or IT support, who assist in delivering our services.
- Legal or regulatory authorities, if required by law.
We ensure that third parties only use your information as necessary to provide their services and adhere to applicable privacy laws.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, or disclosure. This includes using secure systems and regularly reviewing our data protection practices. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, correct, or update your personal information.
- Withdraw your consent to receive communications from us.
- Request the deletion of your personal data where applicable.
To exercise these rights, please contact us at ciao@prontoweston.com.au or ciao@prontoqueanbeyan.com.au
6. Cookies and Tracking Technologies
Our website and services may use cookies and similar technologies to enhance user experience, track website usage, and deliver tailored content. You can adjust your browser settings to decline cookies, but this may affect the functionality of our services.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will apply to all future interactions with us.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
- Email: ciao@prontoweston.com.au or ciao@prontoqueanbeyan.com.au
- Phone: 02 6152 1503 or 02 6260 7111
- Address: PRONTO. Weston, Shop 5a Cooleman Court Brierly Street Weston ACT 2611 or 11 Monaro Street Queanbeyan NSW 2620
Effective Date: 01 January 2025